FAQ

How long will delivery be..?

The delivery time depends on where in the country you are located. We always try to delivery the products to our customers the fastest way possible. 

In order to get your purchase to you in the quickest time possible, we use some of Australia’s largest freight providers such as Australia Post, Star Track Express, plus many more.

You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.

Note: Due to Covid-19 and the demand of online shopping, dispatch & delivery delays can occur.

How can i work out what generator i need for my application..?

Please refer to our Generators Buyers Guide here :- https://generatorstore.com.au/buyers-guides/

What size generator do i need..?

Please refer to our Generator Sizing Guide here :- https://generatorstore.com.au/generator-sizing-guide/

Do you have a buy now, pay later option.?

Yes, we do. All our payment options are listed on our "Payments" page here :- https://generatorstore.com.au/payments/

Do you have a returns policy.?

Yes, You may return any "new" (new=product has not been used or fitted) products and accessories within 30 days of delivery for a refund or exchange it for another product. Please send the item back to us in its original condition and in the original packaging and we’ll refund your purchase price. The freight charges will need to be covered by the customer. Products that have been "used" or not in their original packaging cannot been returned.

Why are your prices so much cheaper than my local store.?

We buy our products in bulk, therefore at a very good rate, which lets us pass the discount on to you.

Do you have any current specials.?

Yes, all the time, please visit our "Special Deals" page here :- https://generatorstore.com.au/special-deals/

Can you deliver my order.?

Yes. We deliver all over Australia using reputable Express freight services with full insurance.

How do i track my order.?

When your products have been shipped, we will send you the tracking number to your email.