Our freight providers deliver to business or residential addresses - Monday to Friday 9am - 5pm
In order to get your purchase to you in the quickest time possible, we use some of Australia’s largest freight providers such as Australia Post, TNT, plus many more.
Approx Delivery Times
- Melbourne, Sydney, Adelaide 1-4 business days after dispatch
- Brisbane, Canberra, Geelong, Newcastle 2-5 business days after dispatch
- Perth, Hobart, Darwin 3-7 business days after dispatch
- Non Metro - VIC, NSW, SA 3-7 business days after dispatch
- Non Metro - WA, TAS, QLD 4-10 business days after dispatch
- Far North WA, Far North QLD and NT 7-14 business days after dispatch
Refund and Returns
Your satisfaction is our first priority at Generator Store . If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please contact us on 1300 558 706, or at firstname.lastname@example.org and organise with us for the item to be returned.
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.