FAQ
Orders & Purchases
How do I edit an order?
How do I edit an order?
If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email , or by phone.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Yes, You may return any "new" (new=product has not been used or fitted) products and accessories within 30 days of delivery for a refund or exchange it for another product. Please send the item back to us in its original condition and in the original packaging and we’ll refund your purchase price. The freight charges will need to be covered by the customer. Products that have been "used" or not in their original packaging cannot been returned.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
The delivery time depends on where in the country you are located. We always try to delivery the products to our customers the fastest way possible.
In order to get your purchase to you in the quickest time possible, we use some of Australia’s largest freight providers such as Australia Post, Star Track Express, plus many more.
You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
Note: Due to Covid-19 and the demand of online shopping, dispatch & delivery delays can occur.
Can you deliver my order?
Can you deliver my order?
Yes. We deliver all over Australia using reputable Express freight services with full insurance.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.